Usability Testing

Usability addresses the issue of creating a web site that functions in the way users expect it to. Through knowledge of usability engineering many issues can be identified and addressed. However for optimum usability, testing is necessary.Usability testing involves observing individual users as they interact with your web site and attempt to perform specific tasks. Once a set of results from a number of users has been gathered (usually 10 or more) the issues can be identified and prioritised before choosing the appropriate course of action.

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The course of action taken after identifying the issues will depend on the severity. Minor issues can usually be dealt with by tweaking the design, however major issues will often necessitate a full re-design of the web site.

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The following levels of testing are available:

• Telephone Report,
• Written Report,
• Full usability testing.
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The issues addressed include:

• Homepage design,
• Page design,
• Navigation design,
• Information structure,
• Browser compatibility,
• Look and feel consistency,
• Secondary navigation options,
• Internet search engine placement and
• Off-line contact options.

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Telephone Report

A telephone review is our most inexpensive option. This involves a consultant reviewing your site, backed up by a questionnaire filled out by you detailing your expectations of the site and target market.

Once our consultant has reviewed your site, you will be contacted by telephone to be informed of the issues identified and given suggestions for dealing with these issues.

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Full Usability Testing

For a complete report of all usability issues on your web site we provide full usability testing. This process takes time to plan and implement, with a more significant cost than the telephone and written review options. If you are committed to providing a first class user experience this option will provide the results you need.

Full usability testing involves the following stages:

1. Planning the test procedure,
2. Recruiting test subjects,
3. Arranging the venue,
4. Preparing for the test,
5. Carrying out the test and
6. Compiling a full report.

The costs involved include:

• Our consultant's time,
• Venue hire,
• Remuneration for test subjects,
• Equipment hire and
• Catering.

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Usability Testing Consultation

We offer a free consultation in person to discuss your Usability Testing requirements and advise you on the best way forward. For your free consultation please complete the form below, we will be in touch with you as soon as possible.

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Further Information

We are available to discuss your requirements and advise you of how we can help. Please see ways of contacting us or complete our free consultation form.

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